Non-Verbal Communication You can communicate a powerful message without saying a word. While they share many of the same features as verbal communication skills, there are some important differences. Choosing between the two communication mode is a tough task because both are good at their places. Simply put, written communication involves sending messages through the written word. The type of communication in which the sender transmits information to the receiver through verbally speaking the message. Communication can be of many types and can be summarized in short as WOVEN, i.e. Exchange of ideas, information and message through spoken words is Oral Communication. An oral contract is a type of business contract that is outlined and agreed to via spoken communication, but not written down. Written, Oral, Verbal, Electronic and Non-Verbal. One of the attributes of oral and written communication that is effective is that it helps the business to achieve an objective. They both rely on the basic communication process, which consists of eight essential elements: source, receiver, message, channel, receiver, feedback, environment, context, and interference. Examples of written communication include: Consider what the best mode of communication is for your goal. For example, if you’re updating customers on a new product feature that is being released, consider how much they already know about the product. What’s the difference between oral and written communication? CORE 101 - Essentials of Written and Oral Communication Credits: (3) Instructional Method: Three hours lecture. Besides verbal communication, much of our communication at work may happen in the written form, such as e-mail. Misinterpretation of the message is possible in Oral Communication but not in Written Communication. If you need to update your employees on annual company revenue, an instant message is not the best choice. 6. Another difference is that written communication is conveyed through words we choose to write or type on a keyboard, … For example, if your employees have trouble with customer communication, a coach can teach them conflict resolution, negotiation and problem-solving skills to improve their oral communication. Oral communication is an art that can be learnt and polished through reading, presentation skills and practice. Suitable words Words have different meanings to different people in different situations in oral communication, a speaker should use the common, simple, and familiar words so that the receiver can react to the message without any problem. It’s important to ensure that your messages are being received as intended so that you can avoid any miscommunication and confusion. They want to purchase products and services from credible businesses who will keep their promises. Give them time to think over the information you have provided them and don’t expect them to make any instant decisions. When planning your communication, be sure to clearly identify what you hope to accomplish. What information are they missing? The words once uttered cannot be reversed in the case of Oral Communication. Communication is the leader's "information highway"; it flows freely in both directions and in every circumstance – in good times and, especially, in challenging ones. The disadvantages of written communication are that it costs organisations money. For example, if you set out to update employees about new payroll policies, you can see whether your communication was successful by asking employees if they fully understand the new policies. Written communication skills are those necessary to get your point across in writing. Anam Ahmed is a Toronto-based writer and editor with over a decade of experience helping small businesses and entrepreneurs reach new heights. 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